No. 11 · Overview
What Reputation does for a business like yours.
People trust people. We build the simple habits and systems that turn good service into public reviews, respond to feedback in your voice, and make sure what shows up when someone searches your name is fair and current.
What is included
The work, itemised.
Scope is agreed in writing before we start, so you always know what you are paying for.
- Review request flows by text and email
- Monitoring across Google, Yelp and industry sites
- Response writing in your voice
- Negative feedback routing and recovery
- Showcasing reviews on your site and ads
- Monthly reputation scorecard
What to expect
Outcomes we aim for and report on.
Measured from an agreed baseline and reviewed with you every month.
Measured from an agreed baseline and reviewed with you every month.
Measured from an agreed baseline and reviewed with you every month.
Process
Five steps, no surprises.
- Listen
A 45-minute conversation about your customers, numbers and goals. No pitch deck.
- Review
We audit your site, search presence, ads and reputation, and send the findings whether or not you hire us.
- Plan
A 90-day plan with priorities, budget and the metrics we will be judged on.
- Build
Tracking first, then campaigns, content and fixes, shipped in two-week cycles.
- Report
A plain-English report each month and a standing call to decide what comes next.
Reputation questions
Good to know before we talk.
Can you remove bad reviews?
Only reviews that break a platform's rules can be removed, and we will flag those. For the rest, a calm, helpful reply does more than you might expect.
Is asking for reviews allowed?
Yes, as long as you ask every customer the same way and never offer rewards. We set it up to follow each platform's policy.
